Credit Card Refund Policy

1. Overview

This policy describes how Burke's Pharmacy handles refunds, returns, and chargebacks for payments made by credit card, debit card, or through our online bill pay portal. By submitting a payment to Burke's Pharmacy, you acknowledge that you have read and agree to this policy.

2. Authorization & Verification

All credit card payments are processed through a secure, PCI-DSS compliant payment gateway (Stripe). When you submit a payment:

• Your card is charged only after you explicitly authorize the transaction.
• You will receive an electronic receipt at the email address you provide.
• All transactions are encrypted and processed in real time.
• We do not store full credit card numbers on our servers — only the last four digits and card type are retained for receipt and reconciliation purposes.

3. Refund Eligibility

Refunds are issued at the discretion of Burke's Pharmacy management and are evaluated on a case-by-case basis. The following scenarios may qualify for a refund:

• Duplicate charges: If your card is accidentally charged twice for the same transaction, the duplicate will be refunded in full.
• Overpayment: If you pay more than the amount owed on your statement, the excess will be refunded to your original payment method.
• Canceled service or order: If a prescription order, DME item, or service is canceled before fulfillment, a full refund will be issued.
• Billing error: If an incorrect amount is charged due to a data entry or system error, the incorrect charge will be reversed and the correct amount re-charged, or a refund will be issued for the difference.

4. Refund Processing Timeframe

• Approved refunds are processed within 5–10 business days from the date of approval.
• Refunds are returned to the original payment method used for the transaction. We cannot refund to a different card or account.
• Your bank or card issuer may take an additional 3–5 business days to post the refund to your statement. Burke's Pharmacy is not responsible for processing delays on the bank's side.

5. How to Request a Refund

To request a refund, please contact us using one of the methods below. Please have your receipt or statement ready, along with the last four digits of the card used.

1. Phone: Call us at (843) 681-2622 during business hours and ask to speak with a supervisor or the business office.
2. In person: Visit our pharmacy and speak with a manager.
3. Online: Use the "I Need Help" form on our Bill Pay page and a team member will contact you.

6. Chargebacks & Disputes

We encourage you to contact us directly before initiating a chargeback with your bank or credit card company. Most billing concerns can be resolved quickly and amicably through our refund process, which is typically faster than the chargeback process.

• If you believe a charge is fraudulent or unauthorized, contact us immediately and also notify your card issuer.
• Once a chargeback is initiated, we may place a hold on the associated account pending resolution.
• If a chargeback is resolved in our favor — for example, because the charge was legitimate and properly authorized — the original charge will stand and you remain responsible for the balance.
• Repeated or abusive chargeback filings may result in restrictions on online payment access for the associated account.

7. Returns of Merchandise (DME & Retail)

• Defective items: May be returned within 30 days for a full refund or replacement, provided the item is returned with all original packaging and accessories.
• Unopened, unused items: May be returned within 14 days for a refund, subject to a restocking fee of 15% for special-order DME items.
• Custom-fitted or special-order items: Are non-returnable unless defective.
• Refunds for returned merchandise are issued to the original payment method.

8. Subscription & Recurring Payments

If you are enrolled in any recurring payment or subscription plan, such as auto-refill programs or maintenance medication delivery:

• You may cancel at any time by calling us or using your online account.
• Cancellations must be made at least 48 hours before the next scheduled charge to avoid being billed for that cycle.
• Prepaid cycles that have already been charged are non-refundable, but you will continue to receive service through the end of the paid period.

9. Privacy & Data Protection

Your payment information is handled in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). We use Stripe as our payment processor, which is a PCI-DSS Level 1 certified provider. We do not sell, share, or rent your payment information to third parties. For full details, see our Privacy Policy.

10. Policy Updates

Burke's Pharmacy reserves the right to update or modify this policy at any time. Changes take effect immediately upon posting the updated version to this page. The "Last Reviewed" date above will reflect the most recent revision.