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Customer Care

Customer Policies & Satisfaction Survey

Burke's Main Street Pharmacy wants to ensure you have the best experience any time you turn to us for your pharmacy, medical equipment or health supply needs. See below for all of our policies regarding shipping & delivery, returns and insurance, as well as our customer satisfaction survey.

Shipping & Delivery Policy

Burke's Main Street Pharmacy's shipping & delivery policy is as follows:

  • On-Island Deliveries:
    $3 for pharmacy, $10 for medical equipment
  • Off-Island Deliveries:
    $3 for pharmacy, $20 for medical equipment in service area
  • Outside of service area:
    Special Rate

Return Policy

  • 30 Day max return time. Items that contact the skin, are wearable, unwrapped not in original packaging, or are specially ordered are non-returnable. Any exceptions will be offered store credit only.
  • Rental and delivery charges are not eligible for refunds or pro-rated charges.
  • All durable medical equipment items will be charged applicable rental fees.”

Insurance Policies


Our pharmacy is most likely in the same insurance networks as any other pharmacy you've used. For medical equipment, we are a non-participating provider with Medicare and most other insurances. To find out if we accept your specific insurance, or how claim filing works at Burke's Main Street Pharmacy, you can call your insurance company, come by the store or give us a call to speak with a representative.

Medical equipment

Burke’s Main Street Pharmacy does not accept insurance as a form of payment. We can file claims for patient reimbursement. Our current policy is as follows:

  • The medical equipment department does not accept assignment from Medicare Part B.
  • We do not accept third-party insurance on assignment for these products.
  • All supplies and products and insurances are treated as non-assigned.
  • We do file claims in most scenarios to attempt to get reimbursement from insurance for the cost or partial cost of supplies, with exceptions.

Satisfaction Survey

Have you had a great experience with us? We'd love to hear about it!

We ask that you complete this short survey to know how we can better serve you. Thank you for choosing Burke's Main Street Pharmacy!

Take the Survey

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