At a Glance
The most important points from our policies, summarized for quick reference. Read the full sections below for complete details.
Insurance & Billing
We are not credentialed as a provider with any insurance company for equipment billing and do not bill insurance for any equipment.
Customers who submit claims themselves — including to Medicare or private insurers — should expect that those claims are likely to be denied. We recommend confirming coverage and payment options directly with your insurer before purchase or rental.
Before you buy or rent
Contact your insurer to confirm what — if anything — they may cover. Because we are not a credentialed equipment provider, self-submitted claims are likely to be denied.
Returns & Non-Returnable Items
The following items are non-returnable after sale:
Store credit — case by case
In limited situations, store credit may be offered at the sole discretion of the owners. This is not guaranteed and will be evaluated case by case.
Warranties & Repairs
We honor all applicable manufacturer warranties on equipment. In addition, we provide 2 years of labor coverage on repairs.
During the first two years, any parts not covered by the manufacturer warranty are billed at our cost.
Warranty information available on request
A copy of the relevant warranty information is available upon request from the medical equipment office.
Used Equipment Purchases
Select used equipment is available for purchase at a discounted rate. Pricing is determined by:
- Duration of prior use
- How long the current customer has had the item.
- Prior rental history
- The equipment’s prior rental history and rotation through our fleet.
Slightly used equipment is typically priced higher than items that have been in the rental fleet for an extended period.
Rental-to-Purchase Credit
Only the first month’s rental payment may be credited toward the purchase of a new version of the same product.
Subsequent payments are not eligible
Rental payments beyond the first month cannot be applied as credit toward a purchase.
Special-Order Products
All special-order items are final sale:
Special orders are non-cancellable and non-refundable
Please confirm the item, specifications, and sizing with a medical equipment associate before placing a special order.
Questions & Clarification
Please speak with a medical equipment associate for any questions or clarification regarding these policies. We’re happy to walk you through how a policy applies to a specific item before you commit to a purchase, rental, or special order.
Policy Changes
These policies are subject to change at any time without prior notice at the sole discretion of the owners. The most current version of these policies will apply to all transactions.
Review at the time of transaction
Customers are encouraged to review the policies at the time of purchase, rental, or special order so the version in effect is the one that applies.
Have questions about a policy?
Our medical equipment associates are ready to help. Call us or stop by the store — we’ll walk you through anything that isn’t clear before you commit.